FAQs - AppDadz
Everything you need to know about testing and launching your app with AppDadz.
list Table of Contents
- error Why am I getting an "Item not found" error?
- monetization_on How do I get credits?
- group Why should I join the Google Group?
- upload What are the 3 steps before uploading an app?
- cloud_upload How do I upload my app for testing?
- feedback What type of feedback is expected from testers?
- report What if someone posts inappropriate or abusive comments?
- photo Why do testers upload daily screenshots?
- delete What happens if testers uninstall the app early?
- list_alt What types of testing are available?
- verified What is Premium 14-Day Verified Testing?
- approval What if I don’t get production approval?
- palette Can I sell banners, templates, or assets?
- build What if Google asks me to fix something post-test?
- pause Can I delete or pause my uploaded app?
- support_agent How can I contact support?
- group_add Do I need 12 testers for every app?
- warning What happens if I post inappropriate feedback?
- swap_horiz Can I switch between testing options?
- lock What are the requirements for Private Testing?
- balance How do admins ensure fair testing?
This error usually means:
You didn’t join the required Google Group.
You’re not signed in with the same Google account linked to Play Store.
How to fix:
Use the same Gmail as your Play Store account.
Join this group: tester-pro-community.
After joining, re-open the app testing link.
You can get credits in two ways:
Earn for Free:
Install other users’ apps.
Keep the app for at least 14 days.
Open the app once or twice a day.
Don’t uninstall early - credits may be removed.
Note: If you uninstall the app too soon, Google won’t count it as a valid test. Real testing needs time - please keep the app for 14 days to support others and get fair results for your own app too.
Buy Credits:
Go to your Profile page.
Tap Buy Credits.
Choose a package and pay via Google Play.
Joining the Google Group ensures:
Access to all test apps.
Avoidance of the "Item not found" error.
Whitelisting for closed testing.
You must complete these 3 simple steps before uploading a new app:
Step 1: Add Tester Group
Go to Play Console → Test & release > Testing > Closed Testing.
In the testers section, choose “Google Groups”.
Add this group: tester-pro-community@googlegroups.com.
Save the changes.
Step 2: Set Countries
Go to the Countries/regions tab.
Select all countries and save.
Step 3: Submit for Review
Click “Send for review”.
Wait for approval and publish your app.
Follow these simple steps to upload your app for testing:
Choose your plan (Free / Premium Public / Private).
Enter your app URL.
Select how many testers you want.
Set the credits you want to share for testing.
Upload your app.
Testers should provide feedback on:
Bugs or crashes encountered.
UI/UX issues affecting usability.
Suggestions for improvement.
Honest opinions about the app.
Helpful feedback increases your trust rating.
Use the “Report” option to flag inappropriate comments. Admins will review and take action against rule violators, which may include warnings or account suspension.
Daily screenshots prove consistent 14-day usage, as required by Google Play policy. Fake or inactive installs don’t count; only verified, active usage helps developers meet requirements.
If testers uninstall early:
They won’t receive credits.
The test is considered invalid.
Developers are protected with verified testers.
AppDadz ensures committed, real testers.
AppDadz offers the following testing options:
Private Testing: Confidential and limited access testing.
Public Testing: Open testing with community feedback. Includes production access guarantee.
Premium 14-Day Testing: Verified testers with higher quality insights. Includes production access guarantee.
Our highest-quality tier includes:
14 days of full testing.
Daily screenshot uploads by testers.
Admin-verified results.
Ideal for apps preparing for Play Store release.
Don’t worry! AppDadz has your back:
Free Plan: You can re-upload your app and try again yourself.
Premium Plan:
Your app stays installed on 12 real devices until approved.
Admin will personally guide you through approval steps.
We assist you until you successfully reach production.
Note: If you install and uninstall the app immediately, Google will not consider that proper testing. Always follow the testing process carefully - shortcuts can delay approval!
We’re with you until you succeed.
Yes! AppDadz is also a creative marketplace. You can:
Sell UI kits or starter apps.
Sell Play Store banner templates.
Offer promo video creation services.
You can also buy templates directly from our platform.
Want to sell your own assets? It’s easy:
Contact the admin at testerpro.contact@gmail.com.
Admin will review and verify your product/code.
Once approved, your product will be listed on AppDadz.
Turn your creativity into income!
Our admin team will:
Extend your test duration.
Assist with retesting after fixes.
Ensure a 14-day test cycle is maintained.
We support your entire release journey.
Navigate to My Apps > Options > Delete or Pause. Credits are refunded only if no testers have started testing.
Contact us via:
The Support section in the app.
Email: testerpro.contact@gmail.com.
We’re just a tap away!
Yes, each new app requires 12 testers for 14 days to meet Google Play Console requirements.
Admins review all feedback. Inappropriate comments may result in warnings or temporary/permanent account suspension.
Yes, you can switch options (e.g., Free to Premium) if you meet the new option’s requirements, such as credits or payment.
Private Testing requires detailed project information and agreement to confidentiality terms. It’s ideal for unique or unreleased apps.
Admins:
Monitor feedback quality.
Test apps in Premium/Private modes.
Enforce rules to prevent fraud or abuse.
This ensures a fair and reliable testing process.
